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Peabody Service Excellence®The art of Peabody hospitality hinges on Peabody Service Excellence®, a patented guest service culture that has been in existence at The Peabody Orlando since 1988 and now is established at The Peabody Memphis and The Peabody Little Rock.Through Peabody Service Excellence®, all associates, whether new or established, are constantly trained, certified and re-certified in sets of behaviors, steps and values, which are exercised daily and adhered to 24/7. Practicing the art of Peabody hospitality is a daily requirement and builds dedication and commitment to anticipating guests' needs and then fully serving them. Associates of The Peabody Orlando have been described as "sparkling" by Business Traveler magazine and were honored by the American Hotel & Lodging Association with the Achievement Award for Outstanding Guest Relations. |
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