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PRIVACY POLICY
We value your interest in the Peabody Hotel Group ("PHG") and our hotels. We understand the
importance of privacy to you. So that you understand our practices and policies, and your
many options, we have prepared this Internet Privacy Policy to explain what types of
information we may gather about you when you visit our family of hotels' web sites or elect
to register for certain optional features, how we may use that information, and the safeguards
we have in place to protect your personally identifiable information.
This Internet Privacy Policy applies when you visit or use peabodyhotelgroup.com,
peabodyhotels.com, peabodylittlerock.com, peabodymemphis.com, peabodyorlando.com,
https://phg.ats.hrsmart.com/cgi-bin/a/searchjobs_quick.cgi (collectively referred to
in this statement as "our web sites"). It does not apply to the sites of our corporate
parent, Belz Enterprises, or to information that may be collected on PHG franchised hotels'
individual web sites. (The franchised hotels, which are listed on peabodyhotelsgroup.com,
are owned or managed by the Peabody Hotel Group, but do business under other well-known
hotel brand names.) Nor does it apply to information that may be collected on The
Peabody Galleria online catalog site, thepeabody-hotelsathome.com, information that
may be collected from OpenTable when making online restaurant reservations, or on other
external web sites that may be linked to our web sites (see "Links" section below
We gather visitor information for the purpose of providing a better web site experience,
better service, responses to your inquiries and other communications, and to administer
our business. We try to balance our respect for your privacy with our desire to offer
you the online experience that meets your needs. Accordingly, we gather some aggregate,
anonymous information from all visitors, then give you the opportunity to create your
customized online experience, by selecting what personal information (also referred to as
"personally identifiable information" or "PII") you choose to share to achieve your needs.
We also allow you to review and revise your personal information and preferences at any time.
Categories of information we collect and how we use it
You do not need to provide any personal information to browse the Peabody Hotel Group web
site or any particular PHG hotel web site. You can even check on the availability of rooms
and standard rates for our hotels without providing any personal information. We may gather
some anonymous information about your visit, such as the pages you visited, your navigation,
and your browser type. This information does not identify you, your e-mail address or any
other personal information, unless you previously have identified yourself by registering
for or using certain interactive features of our sites or you access our web site from a
link in an email we sent you. We may share this anonymous information with third parties
in appropriate circumstances.
There is only one section of our web site that does not allow anonymous browsing:
The Press Room. This section is restricted to members of the media, including travel
press. Anyone wishing access to The Press Room must first contact PHG's Director of
Public Relations, Maureen Brigid Gonzalez, at 407-345-4521. Callers seeking access
to The Press Room's photo library will need to provide their name, contact information,
and information about their assignments and the publications with which they are
affiliated. This information will be used first to determine whether access will
be granted. It will also be used in responding to media requests for information,
providing notice of important events, news and offers of interest to the media,
and to customize The Press Room. This information is also needed to protect our
photo library. Callers who qualify will be assigned a password needed for entry
to The Press Room.
Individual inquiries and other contacts
Information Collected and Stored Automatically. When you browse our web sites,
you and your web browser may transmit information that we automatically collect. We do
log your IP address (the Internet address of your computer), the web pages you visit and
the time of your visit, and other click-stream data. The only other type of information
automatically provided to us is the type of computer, operating system and browser
you are using. This information is provided by your browser, which we use to improve
the performance of our site. PHG will also collect aggregated anonymous information
about your transfer through our web sites.
Email Signup. If you are on a particular PHG hotel web site
(e.g., www.thepeabodymemphis.com) and submit your email address to learn
about our exclusive offers, your e-mail address will be included in our
marketing database. We will use your email address to send you the information
detailed in the Reservation requests and registration section below.
Contact Us and Request for Proposal Web Form E-mails. When you contact us by using
an e-mail form from our web site, we automatically receive your e-mail address with
your message. We do not know your name or other information unless you provide that
to us. We will need to know how you wish to be contacted, certain contact information
and details about your plans and the services or information you seek in order to
respond your requests. You may submit a request for proposal for your business or
personal event online through the form available under the Meetings and Banquets heading
on any of the Peabody Hotel sites. Alternatively you may use the "Contact Us" link on
any of the Peabody Hotel sites or on peabodyhotelgroup.com. While we will treat this
information as confidential, please be aware that the information you provide on email
forms is transmitted to us over the internet and is not encrypted. If you would like
to discuss your upcoming event by telephone or request we contact you instead, please
call the Peabody Hotel under consideration directly, using the number on its web site.
We use the personal information you provide in these email forms only to process,
fulfill and respond to your request. We keep your information on file as a record of
your inquiry only; we do not combine it with other information we may receive about you
or use it for any other purpose.
Reservation requests and registration
To inquire online about reservations, amenities or services available from any of our
hotels, you must click on a link for that particular hotel, whereupon you will be
transferred to its web site. In this situation, only the particular hotel (and its
contract providers, if any) will receive the information you submit to that particular
hotel's web site. PHG may, however, collect information about your passage to that
web site. If you have not signed in to our web site during this session, the tracking
information we receive will remain anonymous
You may inquire about availability of room(s) on particular dates without submitting any
personal information. If you wish to make hotel reservations online, however, you must
register with our web sites. To register, you will need to provide your contact
information (name, email address, postal address and, preferably, phone numbers),
your preferences for accommodations, and financial information (credit card type,
number, expiration date, and billing address, etc.).
We will use the personal information you provide us to select and reserve your
accommodations and to process and bill you in accordance with our terms. We will
also use your email address to:
- send you pre-arrival messages confirming your reservation and providing other
information about the hotel, the area, events, etc.;
- manage any change in your reservations;
- follow-up on your stay with us, send you copies of your hotel bills when
requested, or provide other requested information or responses;
- notify you of special events and offers; and
- send you our newsletter.
When registering, you will consent to receive the foregoing types of communications.
You can manage your profile using your registration ID and password and opt out of
receiving future email marketing messages from us by using the unsubscribe link that
is included in each email. Please be aware, however, that if you wish to delete your
registration information, you must contact our web site manager, at
[email protected].
You may inquire about availability of restaurant reservations on particular dates without
submitting any personal information. If you wish to make a restaurant reservation
online, you must provide your contact information, namely, your name, phone number
and email address. This information will be provided to OpenTable, Inc. Your use of
the OpenTable reservation system is governed by the OpenTable User Agreement and
Privacy Policy. Your information will not be shared with PHG unless you request to
receive special event email from the restaurant. In the event that you request to
receive restaurant special event email, PHG will receive your personal information
and notify you of special events and offers. To opt out of receiving future email
marketing messages from us, you must reply to a restaurant email message and type
"UNSUBSCRIBE" in the subject line of the email.
Our PEPRS Frequent Guest Program. The Peabody Hotels' frequent guest program, the
Peabody Executive Priority Reservations Service, "PEPRS," offers members special
privileges, discounts, services and upgrade opportunities to members. If you meet
the current qualifications for enrolling in the Peabody Hotels' frequent guest
program, you may enroll in our PEPRS program online. When you enroll, we will
ask you to provide your name and other contact information as well as your birth
date and preferred methods of communication. You will also be asked a number of
survey questions relating to your anticipated visits, preferences and past
experiences with our hotels; providing this information is optional. We will
collect information about PEPRS members annual usage for administration of this
program. We will use your email address to send you information about the PEPRS program.
Employment inquiries and applying for jobs
Our secure Careers site, which is administered and hosted on our behalf by a third-party
contractor using proprietary software and tools, allows us to collect information from
people who want to be considered for employment with the Peabody Hotel Group and its
various hotels. If you register and apply online for employment with us through our
"Careers" (Employment) web site, we will collect the information about you that you
provide for that purpose. Your information, which you will input when you register
and update using your User ID and password, will be shared within the Peabody Hotels
Group according to your indicated location(s) for positions that may match your skills
and interests. We use the personal information you provide to us only for the purpose
of assessing your qualifications and eligibility for various employment opportunities
that may arise within the Peabody Hotel Group and its various hotels. All information
you submit through this site is encrypted, and will be treated confidentially. Our
employment site host is not permitted to use the PII it collects for any purpose
other than collecting and protecting it on PHG's behalf. You may delete your
information at any time by contacting [email protected].
Links
This policy applies to, and only to the online information collection practices of the
PHG web sites. Our web sites may include links to other web sites maintained by third
parties whose privacy practices may differ from ours. When you go to linked web sites,
please check those sites' privacy policies, as Peabody Hotel Group and its affiliates
cannot control or ensure the data collection practices or content of any external web
sites to which this site may refer you.
How we respect your privacy and protect your information
As described above, we collect information about your web site visit primarily to
fulfill your requests -- for reservations, for quotes, for online catalog products,
or to explore employment opportunities. We may share some personal information among
the members of the Peabody Hotel Group, including owners and operators of PHG franchised
hotels. We may share some personal information with service providers who assist us in
operating our web sites or conducting our business. We may disclose information about
you if and when we believe it is necessary to comply with any law, rule, court order, or
subpoena, or to enforce our legal rights or the rules of this web site, or to protect our
business, property and operations. From time to time we may partner with other companies
in providing co-branded (co-sponsored) promotions or products. If such a promotion is
hosted on our web site(s), we will not share your information with the co-sponsor without
your express permission. We limit access to the personally identifiable information to
employees, contractors and licensees who need access to carry out their responsibilities
for PHG, such as the contractors hosting our Careers web site.
On occasion we may send you communications regarding upcoming events, new features, services,
and special offers we think you will find valuable. We typically use third party email
service providers, who are contractually prohibited from using your email address for any
other purpose than to send emails. You may unsubscribe from any further marketing emails
from us (other than transactional ones relating to your reservations, account, etc.). With
the exception of restaurant marketing messages, you may do so by clicking on the UNSUBSCRIBE
link provided in each such email message. If you have requested to receive restaurant
specific information, you must respond to the email you receive, stating UNSUBSCRIBE in the
subject to unsubscribe from future restaurant email marketing messages. Except as described
in this Privacy Policy or may be required by law, we do not sell, trade, rent or share your
personal information to/with others. To change or update your contact information, you may
call us at the number listed on the web site or send us an email via the "Contact Us" form.
If you have created a user profile when making a reservation, you may update your personal
information in your profile as well.
We maintain practices and procedures designed to safeguard the security, integrity and
confidentiality of personal information collected through our web site. As noted above,
we do not use or blend the information from emails we may receive from you with any records
maintained by the company or third parties. We have in place a firewall to protect the e-mail
server to which all personal information is delivered. We educate our employees about the
importance of safeguarding personal information and preventing unauthorized access, disclosure
and use.
Finally, please be aware that we will not, ever, send you an email asking for your credit card
information, social security number, user name, password or similar sensitive personal
information. Should you receive a message that asks for such information, treat is as a
"phishing" or fraudulent email, and do not respond.
Changes in Ownership. If Peabody Hotel Group, or any individual hotel, merges with or is
acquired by another legal entity, your personal information may be transferred to that legal
entity.
Minors
While we welcome children at The Peabody Hotels, our web site is not intended for minors,
and we will not knowingly collect any personal information from minors. Should a parent or
guardian learn that his/her child has provided us with personal data without their consent,
the parent or guardian may contact us to have this information removed and to unsubscribe the
minor from any future PHG marketing communications.
Reviewing your personal information and options
Should you wish to review or delete personal information you have submitted through our
web site, or you have any questions, please contact [email protected].
This web site is operated by Peabody Hotel Group, Inc. This Privacy Policy applies to our
current practices. We may change our policies in the future consistent with legal
requirements, or if that would help us to serve you better. If we decide to expand
our website functions or share information with trusted third parties in the future,
we will post the revised Privacy Policy on our web site to explain about the information
that will be gathered and the options you will
have regarding participation.
Last updated October 29, 2007
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